Frequently Asked Questions
We are often asked many questions, so if there’s something you need to know about any of our Meads, ingredients or if you’re just curious, then please ask, we gladly share our knowledge and experience with other Mead lovers.
Why is your Mead expensive?
We produce a traditional product in the traditional manner and only use honey in our fermentation process – we DO NOT use base alcohol, white wine or sugar syrup and we do not back-sweeten (add sweetness at the end of the production process). Obviously, this impacts a lot on our costs (sugar is a lot cheaper, approx. 70%, than honey in general). However, we know producing mead this way results in a superior final product.
Why are delivery costs so high?
We only charge what our courier charges us, currently £10.99. We use APC who are the only courier company we have found that offers a fragile handling service. NONE of our orders are sorted via the automated system at the hub which means we can significantly reduce the number of breakages, thus helping us keep our costs down. Further, post code dependent, costs will be incurred for certain areas within the UK.
If your order is £100 or more then delivery is FREE!
Can we buy direct from the meadery?
Unfortunately no. Whilst the coronavirus restrictions are in place, we are not open to the public, Our retail area is so small, we cannot meet the restrictions. However, our products are being stocked by Bolton Gin Company at the top of Hampson Street so you can buy from the and support two small businesses at once!
How long does Mead keep?
We can only give storage information for the meads we produce, using our production methods. For storage purposes, treat our meads like a port or a sherry – keep sealed, in a cool, dark cupboard. If you prefer you mead chilled then keep in the fridge, but it is not essential. Our meads will keep forever, opened or unopened. As we do not use stabilisers, it is likely that some hazing and sedimentation will occur. This is not harmful to product or consumer. You can pour carefully – like a good red wine or bottle conditioned beer – or pass through a piece of muslin before drinking.
Do you do tours?
No. The insurance JUST for brewery tours is twice the price of our current full business insurance. This means we are not able to accommodate tours.
Why do I have to register to place an order?
Alcohol is a restricted product. This means we have to operate under ‘due diligence’ rules to ensure we do not sell to anyone under 18. We have to record the information you give to us for legal purposes. We do not sell your information to anyone. Your payment details are stored securely by Worldpay or PayPal, not us.
PLEASE NOTE WE ARE ONLY ABLE TO SHIP TO MAINLAND UK
We dispatch on a next working day basis, Monday (excluding Bank Holidays) to Friday with APC as long as you order BEFORE NOON. APC will deliver your parcel between 8am and 6pm, Monday to Friday. When you order, you can add delivery instructions to leave your order in a safe place if you are not in. This is at your own risk! You can also have your order sent to an alternative address or direct to a gift recipient. We do not advertise on our packaging and we do not include an invoice.
In the unlikely event you experience a problem with your delivery, please contact us IMMEDIATELY so we can liaise with our courier to rectify your issues. Any parcels returned to us due to non-delivery will not be re-dispatched without further payment of £25 which includes the cost of the return to us. Refunds, minus the postage costs, may be issued upon request.
Once you place your order and payment has been received, you will receive an email informing you of this. As your order is packed, you will receive your consignment information from us. Once your order is collected from us, you will receive your final email from us and your first from APC. When it is scanned into the APC depot, you will receive your tracking information from APC. You will get further email updates as it moves through their system and is finally delivered. Therefore, it is vital that your contact details are entered correctly and are kept up to date! If you have any problems with your delivery, please contact us immediately!
Do you deliver outside of the UK?
No. As alcohol is a restricted product requiring specific licences in each and every country, we are not able to ship to individuals outside of Mainland UK. If you are/know a wine importer, please contact us for further information.
Do you supply to trade?
Yes. Please contact us for our trade price list or for information on white labelling/collaborations.
Do you do talks?
We do. We have delivered talks to a wide variety of groups in a wide variety of settings. We have had to restrict the number of talks we do, as the demand has been surprisingly great. Please contact us for our availability and fees.
Do you work with charities?
We do. For further information, check out our Corporate Social Responsibility page and see some of the events we have supported in the past.
All of our ingredients are listed in the description of each flavour. Our meads are ALL suitable for vegetarians and are sulphite, fish and wheat free. As we make mead with honey, our meads are NOT Vegan friendly. We are not able to make alcohol free mead.