Frequently Asked Questions
We are often asked many questions, so if there’s something you need to know about any of our Meads, ingredients or if you’re just curious, then please ask, we gladly share our knowledge and experience with other Mead lovers.
Why is your Mead expensive?
We produce a traditional product in the traditional manner and only use honey in our fermentation process – we DO NOT use base alcohol, white wine or sugar syrup and we do not back-sweeten (add sweetness at the end of the production process). Obviously, this impacts a lot on our costs (sugar is a lot cheaper, approx. 70%, than honey in general). However, we know this results in a superior final product.
Why are delivery costs so high?
We only charge what our courier charges us, currently £10.99. We use APC who are the only courier company we have found that offers a fragile handling service. NONE of our orders are sorted via the automated system at the hub which means we can significantly reduce the number of breakages, thus helping us keep our costs down. Further, post code dependent, costs will be incurred for certain areas within the UK.
To reduce your postage costs, you can place an order online and collect it at one of our events or from us at the meadery. PLEASE STATE which event you wish to collect from. If your order is £100 or more then delivery is FREE!
Can we buy direct from the meadery?
Yes! You are welcome to visit us and try before you buy. We can accept cash or card payments at the meadery. We recommend telephoning before you set off to check we are open, as we travel to events a lot throughout the summer, so Mondays and Fridays are not guaranteed.
Do you do tours?
No. Unfortunately, the insurance JUST for brewery tours is twice the price of our current full business insurance. This means we are not able to accommodate tours.
Why do I have to register to place an order?
Alcohol is a restricted product. This means we have to operate under ‘due diligence’ rules to ensure we do not sell to anyone under 18. We have to record the information you give to us for legal purposes. We do not sell your information to anyone. Your payment details are stored securely by Worldpay or PayPal, not us.
PLEASE NOTE WE ARE ONLY ABLE TO SHIP TO THE UK
We dispatch on a next working day basis, Monday (excluding Bank Holidays) to Thursday with APC as long as you order BEFORE NOON. APC will deliver your parcel between 8am and 6pm, Monday to Friday. When you order, you can add delivery instructions to leave your order in a safe place if you are not in. This is at your own risk! You can also get your order sent to an alternative address or direct to a gift recipient. We do not advertise on our packaging and we do not include an invoice.
In the unlikely event you experience a problem with your delivery, please contact us IMMEDIATELY so we can liaise with our courier to rectify your issues. Any parcels returned to us due to non-delivery will not be re-dispatched without further payment of £25 which includes the cost of the return to us. Refunds, minus the postage costs, may be issued upon request.
Once you place your order and payment has been received, you will receive an email informing you of this. You will receive an email from us when it is packed and waiting for collection by APC. Once it is collected, you will receive your final email from us and your first from APC. Once it is scanned into the depot, you will receive your tracking information from APC. You will get further email updates as it moves through their system and is finally delivered. Therefore, it is vital that your contact details are entered correctly and are kept up to date! If you have any problems with your delivery, please contact us immediately!
Do you deliver outside of the UK?
No. As alcohol is a restricted product requiring specific licences in each and every country, we are not able to ship to individuals outside of the UK. If you are/know a wine importer, please contact us for further information.
Do you supply to trade?
Yes. Please contact us for our trade price list or for information on white labelling/collaborations.
Do you do talks?
We do. We have delivered talks to a wide variety of groups in a wide variety of settings. We have had to restrict the number of talks we do, as the demand has been surprisingly great. Please contact us for our availability and fees.
Do you work with charities?
We do. For further information, check out our Corporate Social Responsibility page and see some of the events we have supported in the past.
All of our ingredients are listed in the description of each flavour. Our meads are ALL suitable for vegetarians and are sulphite, fish and wheat free. As we make mead with honey, our meads are NOT Vegan friendly. We are not able to make alcohol free mead.